204 open orders
| On track | 181 |
|---|---|
| Not acknowledged | 12chase drafted for each |
| Confirmed late | 73 affect customer orders this week |
| Received short | 4discrepancy notes drafted |
Counts only. A person acts on every line.
EXAMPLE 2 OF 4 · OPERATIONS
Have you ever heard a delivery was late on the day the crew needed it?
The supplier knew 6 days ago. Nobody asked, so nobody told you.
Who it fits
- You have 50 or more open purchase orders at a time.
- Chasing suppliers belongs to nobody, so it happens late.
- A late delivery costs you rush freight, idle hours or a customer date.
When we'd say skip it
If 3 reliable suppliers cover your buying, keep phoning them. If your orders carry no promised date, add one first. Without a date there is nothing to chase.
Supply breaks between the order and the dock.
- Need
- Order placed
- Acknowledged
- Shipped
- In transit
- Received
- Checked
Orders go out, and nobody confirms the date. Acknowledgments sit unread in a shared inbox.
Delays surface on the day of need. Short shipments get sorted weeks later, if ever.
In manufacturing, it's bar stock for Thursday's second shift. In distribution, it's the container that decides a stock-out. In construction, it's the windows the framing crew is waiting on.
We'd build a late-order early warning.
Every open order is chased before its date. Each slip reaches you with what it affects.
What changes
- Each order tracked against its promised date, every morning.
- No acknowledgment after 1 day? A chase is drafted.
- Orders due inside a week are confirmed in writing.
- Each slip names the customer orders or jobs it touches.
What it's worth, in your numbers
Add last quarter's rush freight and expedite fees. Add the hours a line or crew stood idle. Add the customer orders that shipped late.
Then count your buyers' weekly hours spent chasing. That's the number to beat.
How it works, line by line
Open the full run
What it reads
Your purchasing or ERP system, the purchasing inbox and your receiving records. It runs every morning across every open order. Every source gets checked with you in the first conversation.
The 6 steps
- Lists open orders with their promised dates.
- Reads supplier replies for acknowledgments and new dates.
- Drafts a chase for each silent order.
- Confirms orders due within a week.
- Flags slips with the jobs they affect.
- Compares receipts with orders and notes any shortfall.
Who signs off
Your buyers send every chase. Nothing leaves until one of them approves it.
What it never does
It never places, changes or cancels an order. It never agrees terms with a supplier.
What we'd need from you
Read access to purchasing and its inbox. Your list of critical items. 1 buyer who owns supply.
It usually comes with
- Invoice matching: you pay only for what actually arrived.
- Order status: customers hear about a delay before they ask.
- Quote to order: the dates you quote are dates you keep.
You become the operator who hears about trouble a week early.
Late deliveries reach you while there's still time to act.
Yours won't look exactly like this. A first conversation is where we work out what it should look like.
One hour. Zero access. Your whole list.
The first conversation is free, runs about 60 minutes and needs nothing from your systems.
A person replies, usually within 1 working day.